Shipping policy

Thank you for shopping with Precieux London. Below is everything you need to know about how we process and ship your order.

Order Processing

All items are made and packed with care. Orders are typically processed and shipped within 7–10 business days from the date of purchase.

During busy periods or launches, processing times may be slightly longer — we appreciate your patience as we create your custom pieces.

We ship worldwide. Once your order has shipped, you’ll receive a confirmation email with your tracking number.

Need it faster? We offer express shipping options!

Just email us at info@precieuxlondon.co.uk before placing your order, and we’ll do our best to accommodate.

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

We do not cover these costs, and they are not included at checkout.

Please note that shipping times are estimates and may be affected by factors beyond our control (e.g., postal delays, customs clearance, or weather).

We’re a small brand, and we’ll always keep you informed if there are any major delays on our end.

We are not responsible for lost, stolen, or unclaimed packages once marked as delivered.

Please ensure your shipping address is accurate when placing your order.

If your package is lost in transit, we recommend reaching out to the shipping provider with your tracking number.

If you need help with your shipping, tracking, or order status, contact us at: info@precieuxlondon.co.uk