Refund policy

Each piece at Precieux London is thoughtfully designed, handmade, and often one-of-a-kind — which means returns and exchanges work a little differently than fast fashion brands.

All Sales Are Final

Due to the custom nature of our clothing, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please double-check your order details before checking out, and feel free to email us with any questions prior to purchasing — we’re happy to help!

Faulty or Damaged Items

We quality check every piece before shipping, but if your item arrives damaged or faulty, please contact us within 3 days of delivery at info@precieuxlondon.co.uk with:

Your order number

A clear photo of the issue

If approved, we’ll offer a replacement or partial refund depending on the situation.

Fit & Sizing Notes

Many of our pieces are adjustable or size-flexible (e.g., elastic waists, wrap designs, etc.), but if you’re unsure about sizing, please reach out before ordering — we’ll help you find the best fit.

Questions?

Email us at info@precieuxlondon.co.uk — we’re always happy to assist with sizing questions, styling tips, or anything else before you place your order.