FAQs

1. What is PRÉCIEUX LONDON?

PRÉCIEUX LONDON is a contemporary slow fashion design house specialising in handmade, limited quantity garments that blend artisanal craftsmanship with bold, elevated streetwear aesthetics.

2. Are your garments handmade?

Yes. Every PRÉCIEUX LONDON piece is carefully handmade with close attention to detail, construction, texture, and individuality. Our approach celebrates craftsmanship and intentional design over mass production.

3. Are your pieces limited edition?

Most of our garments are produced in limited quantities, with selected styles created as exclusive 1-of-1 pieces. This ensures every design maintains its uniqueness and artisanal value.

4. Do you restock sold out items?

Due to the handmade nature of our production process, restocks are limited and not guaranteed. Some styles may return in small quantities, while others remain exclusive releases.

5. How do I choose the correct size?

A detailed size guide is available on each product page to assist with sizing. If you require additional guidance, our team will be happy to assist via info@precieuxlondon.co.uk.

6. Do you offer custom or made to order pieces?

Select styles may be available for customisation or made to order production depending on fabric availability and design specifications. For all custom enquiries, please contact info@precieuxlondon.co.uk.

7. How long will my order take to ship?

Processing times may vary depending on the nature of the garment and current order volume. Shipping estimates will be provided at checkout and within your confirmation email once your order has been placed.

8. Do you offer international shipping?

Yes. PRÉCIEUX LONDON ships worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your location.

9. Can I return or exchange an item?

We accept returns and exchanges on eligible items within our approved return window. All returned garments must remain unworn, unused, and in their original condition. To begin a return request, please contact info@precieuxlondon.co.uk.

10. How should I care for my garment?

To preserve the quality, texture, and craftsmanship of your garment, we recommend following the care instructions provided on the product label. For delicate pieces, professional dry cleaning or gentle hand washing is advised.

11. How can I contact PRÉCIEUX LONDON?

For customer support, collaborations, press enquiries, or general assistance, please contact our team at info@precieuxlondon.co.uk.